Last updated: July 14, 2026.
This policy explains how Black Riven Transportation handles information supplied by prospective and confirmed passengers. It applies to information submitted through this website, a quote request, WhatsApp, telephone or email.
Information we collect
When you request transportation, we may collect your name, telephone number, email address, pickup and destination details, travel dates, flight or cruise information, passenger and luggage counts, service preferences and other details you choose to provide. Basic technical information may also be recorded by our website host for security, reliability and aggregate traffic measurement.
How information is used
We use submitted information to answer questions, prepare quotes, assess availability, plan requested transportation, communicate service details, maintain business records and meet legal or accounting obligations. We do not use trip details for unrelated automated decision-making.
Information sharing
Information may be shared with chauffeurs, transportation providers, website or communications vendors, professional advisers or public authorities when reasonably necessary to respond to a request, provide a confirmed service, operate the business or comply with law. Black Riven Transportation does not sell personal information.
Retention and security
Records are retained only as long as reasonably needed for the purposes described above, including operational, dispute, legal and accounting requirements. Administrative and technical safeguards are used to reduce unauthorized access, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask to access, correct or delete personal information, subject to legal and operational retention requirements. Use the quote and contact page and state that your message concerns privacy. You may also choose not to submit optional trip details until they are needed to prepare or confirm service.
Policy updates
This policy may be updated when website features, vendors or business practices change. The revision date at the top identifies the current version.